I (Kasey) recently spent time with a Walgreens Manager who was very open to hearing our questions and concerns. He emailed the coupon policy below that he received from corporate. It does not address Register Rewards.
Here is your chance to voice your questions, concerns, and comments to time2save@hotmail.com. Make sure to include WALGREENS in the subject line. We will send a compiled list of all of your emails to Walgreens. Hopefully we'll get their attention and they'll see the necessity of having some sort of general guidelines regarding Register Rewards that are consistent.
Coupon Policy For Walgreens
Use the information below to ensure that your store is following the appropriate policy when accepting both Walgreens and manufacturer coupons.
Can a customer use both a Manufacturer's coupon and Walgreens coupon for the same item in a purchase?
One Walgreen and one manufacturer coupon can be used for the same item, unless either coupon prohibits such use.
Walgreens Roto Ad Coupons, Instant Value Coupons (IVC), and a manufacturer's coupon can be used towards the purchase of any one item. "One coupon per purchase" means one coupon must be tendered for each PIECE sold.
What happens if the Manufacturer coupon's value is more than the retail value?
Walgreens does not provide cash back if a coupon is presented for more than the purchase value of the item (e.g., the customer is using the coupon to purchase a clearance item).
If the retail of the item is less than the face value of the coupon:
the coupon value shall be the retail value if the state requires taxes to be paid on that item,
the coupon value shall be the retail value plus taxes if the state does not require taxes to be paid on the item.
Can a customer use a coupon after a sale has been made?
All valid coupons must be presented to the cashier at the time of sale only!
If there is no quantity limit on a Walgreens coupon can a manager impose his/her own limit?
Yes, managers have the right to limit the quantities of all advertised items.
Does Walgreens price match or accept coupons from other retailers?
Walgreens does not price match with other retailer.
Walgreens does not accept coupons from other retailers or coupons for products not carried in our stores.
Walgreens does not accept expired coupons.
**What happens if the Manufacturer coupon's value is more than the retail value?
ReplyDeleteWalgreens does not provide cash back if a coupon is presented for more than the purchase value of the item (e.g., the customer is using the coupon to purchase a clearance item).
If the retail of the item is less than the face value of the coupon:
the coupon value shall be the retail value if the state requires taxes to be paid on that item,
the coupon value shall be the retail value plus taxes if the state does not require taxes to be paid on the item.***
THIS is VERY interesting to me!! A few months ago I went to the Wal-Greens on Hwy 58 and was going to purchase a blood glucose monitor that was on sale. My coupon was MORE than the retail price of the item and they wouldn't adjust it down. I even called the 1-800 number for Wal-Greens and they told me they didn't adjust coupons down. I hope what this manager told you is a corporate decision and they inform all of their employees! I will be very excited to shop at Wal-Greens again!